Frequently Asked Questions
Have any questions? We want to help. Read below for general topics and related answers. Can't find what you're looking for? Hit us up here.
Do you follow COVID-19 guidelines?
To keep our community, staff, and ourselves as safe as possible, we follow (and try to anticipate) national and WHO guidelines. Welcome to the upside-down.
Where is Goodtimes?
Good ole Grass Valley, California!
Do you offer gift cards?
Our Gift Certificates can only be redeemed in store, as full or part payment of products from our Retail Shop. A Gift Voucher cannot be used to purchase another Gift Voucher.
Store offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
All Gift Certificates are dated and expire 12 months from the date of issue.
Gift Vouchers cannot be exchanged for cash or be returned.
When products are purchased in-store with a Gift Voucher are returned, money owed will be refunded by a Gift Voucher.
We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
What are your hours of operation?
Is your entire inventory available online?
No. What you see online is exclusively online inventory. Our retail shop however carries over 10,000 items.
Can you help with sizing and set-up for skateboards?
Yes. Our full service skate counter offers repairs, set-up, assembly and sizing. See services page
Do you special order?
We try to carry a wide variety of products, but sometimes we don't have what you are looking for. We are generally very good at getting things we don't have for you, sometimes even brands we don't carry, but it all depends on the a brand's stock level and availability.
Opportunities for employment?
Periodically, opportunities for employment with Goodtimes become available. If you are interested in employment email firstname.lastname@example.org or bring your resume to the shop for consideration.
Do you sponsor?
We sure do, but it takes more than an edit. We like having guys and gals ride for us that represent who we are. It's not just about how good you are, you need to be an example in the in the sport and the community. Most people who ride for us are folks who have supported us long before they got the hook up, and through time we got to know them and they became family.
What do you sell?
First, take our virtual tour here.
What brands do you sell?
We carry over 50 name brands. A lot can change from season to season. You can expect to find brands like Volcom, Vans, Oakley, Nike, Brixton, Obey, Levis, DC Shoes, RVCA, Von Zipper, Ray-Ban, Electric, Spy, Smith, Nixon, Adidas, Emerica, Es, Coverse, Straye, Dakine, Dark Seas, Loser Machine, Doomsayers, Blood Wizard, Low Card, Anti Hero, Krooked, Creature, Welcome, Real, Independent, Mizu, Spitfire, Krew, Stance, Sketchy Tank... too much to list, you get the idea yet?
What is your Return Policy?
View our policies page.